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Business Acumen

Stakeholder Management

Build strategic relationships and manage stakeholder expectations for business success
INSTRUCTOR LED
FACE TO FACE OR ONLINE

MODULES

HOURS
LEARNING METRICS
ASSESSED & GRADED

WHO SHOULD TAKE THIS WORKSHOP?

This workshop is designed for professionals involved in managing or engaging with stakeholders.
Learn how to manage stakeholders effectively
Develop strategies to understand and meet stakeholders' needs
Gain insights into communication methods for engaging different types of stakeholders

LEARNING POINTS

  • Analyze key stakeholders in personal and professional contexts.
  • Create a stakeholder management and engagement plan.
  • Distinguish between primary and secondary stakeholders and their needs.
  • Apply empathy maps to understand stakeholder wants, needs and pain points.
  • Assess stakeholder needs and objectives using critical thinking.
  • Prioritize stakeholders using the Salience model and Power-Interest grid.
  • Develop tailored communication plans for stakeholders.
  • Learn conflict management strategies for difficult stakeholders.
  • Use the RACI model to clarify stakeholder roles and responsibilities.
  • Create action plans to engage stakeholders based on influence and urgency.
  • Adjust communication strategies for better stakeholder relationships.

METHODOLOGY

Training with Mango maximises action and interaction, blending individual and group exercises. Participants master key concepts through role plays, games, quizzes, case studies, discussions and reflective sessions

STRUCTURE

1.    Understanding Stakeholder Dynamics
Explore the definition and significance of stakeholders in both personal and professional contexts. Recognize how their influence shapes decisions and outcomes.

2.    The Stakeholder Engagement Process
Learn the stages of stakeholder engagement, from identification to managing relationships over time. Develop strategies to effectively assess and prioritize stakeholders.

3.    Stakeholder Needs and Expectations
Analyse how to identify and understand stakeholders’ motivations, expectations, and pain points. Use empathy and critical thinking to assess their needs.

4.    Stakeholder Prioritization
Dive into models like the Salience model and Power-Interest grid to prioritize stakeholders based on their influence, urgency, and legitimacy.

5.    Managing Difficult Stakeholders
Understand how to handle conflicts with stakeholders and develop communication strategies tailored to different stakeholder types, roles, and expectations.

Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING SDN BHD
E-13-13-A PLAZA MONT KIARA
2 JALAN KIARA
50480 KUALA LUMPUR, MALAYSIA
Phone
+60 (0)3 6419 1828
E-mail
info@mangotraining.com
Hours of operation
Monday - Friday 9.00 - 19.00