BUSINESS WORKSHOPS

CUSTOMER FOCUS

Master the people skills of customer-focused teams.
Great communications means great business.
INSTRUCTOR LED
FACE TO FACE OR ONLINE

WORKSHOPS

HOURS
LEARNING METRICS
ASSESSED & GRADED
LEVEL 1

ACCENT MODIFICATION
Minimise the impact of your accent in spoken English and reduce misunderstanding
LEVEL 2

SOLUTION-FOCUSED LIVE CHAT

Build rapport, solve customer problems, and close positively
LEVEL 3

DEVELOPING A SERVICE MINDSET
Develop a mindset based on empathy and see everyone as a customer 
LEVEL 1

FRONTLINE CUSTOMER SERVICE
Open and close communications, recover service breakdowns and turn customers into advocates
LEVEL 2

HANDLING COMPLAINTS

Master complaint handling and increase customer loyalty
LEVEL 3

UPSELLING FOR
CUSTOMER SERVICE
Leverage your customer base with powerful sales techniques

FRUITFUL TRAINING

INTERACTIVE

Training with Mango is engaging and fun with quizzes, games, role plays and discussion sessions.

CUSTOMISED

Talk to us about tailoring training to your business needs.

REGIONAL EXPERTISE

Our instructors cultural expertise ensures a relaxed learning environment.

METRICS

Assess your team's progress with our detailed learning metrics. Contact us to find out more.
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Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING SDN BHD
E-13-13-A PLAZA MONT KIARA
2 JALAN KIARA
50480 KUALA LUMPUR, MALAYSIA
Phone
+60 (0)3 6419 1828
E-mail
info@mangotraining.com
Hours of operation
Monday - Friday 9.00 - 19.00