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Sales

Relationship Based Sales

Sell with confidence, build trust, and close high-value deals
INSTRUCTOR LED
FACE TO FACE OR ONLINE

MODULES

HOURS
LEARNING METRICS
ASSESSED & GRADED

WHO SHOULD TAKE THIS WORKSHOP?

This workshop is for professionals looking to sharpen their communication with high-value clients in person or over the phone. Participants will build the skills to create strong first impressions, establish meaningful relationships, and tailor their messaging. They will learn structured techniques to manage objections and close sales with impact. Practical exercises and roleplay ensure direct application to real-world scenarios.
make confident, polished first impressions
build rapport and trust WITH ANYONE
close deals using structured, professional approaches

LEARNING POINTS

  • Apply professionalism to enhance client interactions
  • Build rapport using structured trust-building strategies
  • Use psychology to connect with affluent clients
  • Tailor messaging to different personas and needs
  • Probe effectively using structured questioning techniques
  • Frame messages using storytelling and emotional appeal
  • Handle objections with clarity and control
  • Close with confidence using proven techniques

METHODOLOGY

Training with Mango maximises action and interaction, blending individual and group exercises. Participants master key concepts through role plays, games, quizzes, case studies, discussions and reflective sessions

STRUCTURE

1. Laying the Groundwork
Engage in hands-on activities that introduce key sales etiquette and communication principles. Practise basic sales interaction using common items to sharpen instincts. Build a shared foundation for interactive, high-value learning.

2. Elevating Professionalism
Learn how to shape perceptions with confident, polished presentation. Explore the impact of grooming, attire, and presence in creating trust and influence. Practise the 4 Cs (Confidence, Control, Contribution, and Connection) to strengthen your professional image.

3. Building Relationships that Last
Apply psychology-based techniques to establish trust and rapport. Use mirroring, small talk frameworks, and active listening to connect authentically. Practise the 8 Criteria for Trust to create lasting client relationships.

4. Messaging with Precision
Understand customer personas to craft tailored, relevant messages. Use probing questions and the Question Funnel to uncover needs and motivations. Apply the Golden Circle and framing techniques to make messages memorable.

5. Closing with Confidence
Navigate objections using the Open, Control, Confirm method and active listening. Apply the MAT framework to guide clients toward action. Avoid common closing mistakes and experiment with a variety of closing strategies.

Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING SDN BHD
E-13-13-A PLAZA MONT KIARA
2 JALAN KIARA
50480 KUALA LUMPUR, MALAYSIA
Phone
+60 (0)3 6419 1828
E-mail
info@mangotraining.com
Hours of operation
Monday - Friday 9.00 - 19.00