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mindset

PROBLEM-SOLVING
& DECISION-MAKING

Practical tools for better thinking
INSTRUCTOR LED
FACE TO FACE OR ONLINE

MODULES

HOURS
LEARNING METRICS
ASSESSED & GRADED

WHO SHOULD TAKE THIS WORKSHOP?

This workshop is designed for people who want a systematic way to solve problems and make decisions. The workshop will provide plenty of contextualized practical activities so that you can explore the advantages and disadvantages of the various tools and techniques.
Gain a range of problem-solving tools at your fingertips
get to the bottom of problems and anticipate future issues
make better decisions

LEARNING POINTS

  • Explain the different types of thinking and how they relate to problem-solving and decision-making
  • Spot thinking traps like biases and assumptions
  • Anticipate and find future problems
  • Use SWOT, PESTEL and Debugging
  • Clarify problems
  • Use 5 Whys, Cause Mapping and 10 Questions
  • Write a properly worded problem statement
  • Brainstorm more effectively
  • Use adaptive and innovative divergent thinking
  • Identify their decision-making style
  • Use a range of decision-making techniques

METHODOLOGY

Training with Mango maximises action and interaction, blending individual and group exercises. Participants master key concepts through role plays, games, quizzes, case studies, discussions and reflective sessions

STRUCTURE

1.    Thinking Styles and Thinking Traps
Explore the different types of thinking that we use to solve problems and create solutions. Use Bloom’s Taxonomy to guide your thinking from memorization through to synthesis. Discover how to avoid common thinking traps like biases and assumptions.

2.    Anticipation
Discover how to scan the horizon for future problems. Leverage modern problem-finding techniques like SWOT and PESTEL, debugging and contingency planning.

3.    Clarification
Find out how you can identify the right problem by using 5 Whys, Cause Mapping, 10 Questions and other techniques. Explore how to frame your problem statement the right way.

4.    Solution-Finding
Generate solutions using convergent and divergent thinking. Explore how to use traditional and democratic brainstorming as well as the lotus blossom technique. Discover the power of adaptive thinking with tools like SCAMPER.

5.    Decision-Making
Identify your own decision-making style and its distinct strengths and weaknesses. Learn how to make decisions using gut, analysis, and some simple decision-making tools. Find out how you can use Pareto Analysis, Paired Comparison, Decision Trees, Decision Matrix and the useful vs original matrix.

Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING SDN BHD
E-13-13-A PLAZA MONT KIARA
2 JALAN KIARA
50480 KUALA LUMPUR, MALAYSIA
Phone
+60 (0)3 6419 1828
Hours of operation
Monday - Friday 9.00 - 19.00