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BUSINESS WRITING

THE EXACT MINUTES

Report the events of meetings accurately, concisely, and diplomatically
INSTRUCTOR LED
FACE TO FACE OR ONLINE

MODULES

HOURS
LEARNING METRICS
ASSESSED & GRADED

WHO SHOULD TAKE THIS WORKSHOP?

This workshop is designed for anyone who needs to take formal or informal minutes of meetings. The workshop will provide opportunities to listen to sample meetings and take part in a live meeting role play.
record meetings accurately
summarise the key points from exchanges
write minutes diplomatically and remove emotion

LEARNING POINTS

  • Explain what effective minutes look like and their purpose
  • Follow the minutes writing process
  • Explain their rights and obligations as minute takers
  • Select the right type of minutes
  • Take effective notes
  • Summarize exchanges effectively
  • Remove emotion from the minutes and employ diplomacy where necessary
  • Report speech accurately
  • Vary language and avoid repetition
  • Review and edit their minutes for grammar, clarity, diplomacy and brevity

METHODOLOGY

Training with Mango maximises action and interaction, blending individual and group exercises. Participants master key concepts through role plays, games, quizzes, case studies, discussions and reflective sessions

STRUCTURE

1.    The Minute Writing Process
Explore the minute writing process from beginning to end. Find out the rights and obligations of the minute taker and the tasks a minute taker should fulfil before during and after meetings.

2.    Types of Minutes
Discover the different types of minutes and their different features. Learn how to leverage narrative, action and resolution minutes and the format, structure and style of each. Learn how to select the right type of minutes for the right context.

3.    Listening and Note Taking
Learn how to take accurate notes and the different shortcuts and hacks you can use. Explore how you can record key points and avoid circular discussions. Leverage the different ways to record discussions and remember who said what.

4.    Reporting
Explore how you can report decisions and how they were made. Explore how you can report narratives accurately and objectively. Learn how you remove emotion from minutes and how to diplomatically record exchanges. Find out how to summarize discussions effectively.

5.    Grammar
Learn how you can master reported speech and the changes in verb tenses and references. Discover set patterns that you can use to enhance grammar accuracy.

Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING SDN BHD
E-13-13-A PLAZA MONT KIARA
2 JALAN KIARA
50480 KUALA LUMPUR, MALAYSIA
Phone
+60 (0)3 6419 1828
E-mail
[email protected]
Hours of operation
Monday - Friday 9.00 - 19.00