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LEADERSHIP & MANAGEMENT

COMPETENCY-BASED INTERVIEWS

Master the art of professional, insightful interviews.
INSTRUCTOR LED
FACE TO FACE OR ONLINE

MODULES

HOURS
LEARNING METRICS
ASSESSED & GRADED

WHO SHOULD TAKE THIS WORKSHOP?

This workshop is designed for people who conduct or will need to conduct interviews. Participants will explore the reasons behind a behavioral approach to interviews and learn how to do everything from setting up the interviews to aligning their recruitment process.
avoid bias when choosing candidates
learn  effective interview techniques
Build a robust process

LEARNING POINTS

  • Explain what a competency-based interview is
  • List some of the most common biases and thinking traps that interviewers fall into
  • Explain the steps of the comptency-based interview process
  • Form effective competency questions
  • Connect questions with the competencies of the role
  • Avoid insensitive or personal questions 
  • Take accurate objective notes
  • Ask sensitive probing questions
  • Interject and manage the flow of the interview
  • Avoid rater bias and rating errors
  • Hold ‘wash-up’ meetings and discussions.

METHODOLOGY

Training with Mango maximises action and interaction, blending individual and group exercises. Participants master key concepts through role plays, games, quizzes, case studies, discussions and reflective sessions

STRUCTURE

1.    Key Concepts
A guide to what behavioral interviewing is and why it is effective. Challenge previous held beliefs about interviewing. Examine common interview mistakes like the ‘halo’ effect and ‘cloning’. Discover how behavioral interviewing can avoid bias and build a more diverse workplace.

2.    The Interview Process
Explores what should happen before, during and after an interview takes place. Explore the pre-interview process and how to assess CVs. Find out what makes a strong CV and how to avoid bias during the reviewing process.
 
3.    Asking Questions
Examine how to write interview questions effectively. Explore the best way to make questions relate to job qualifications or competencies and allow for more open responses. Discover what questions are off limits or unacceptable.

4.    Listening Skills
Uncover the importance of listening skills and effective note taking. Learn how to take accurate notes and avoid making assumptions or allowing prejudice or bias to cloud your listening.

5.    Selection
Explore how to rate candidates effectively and avoid personal bias. Examine how to run a successful “wash up” meeting.  

Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING SDN BHD
E-13-13-A PLAZA MONT KIARA
2 JALAN KIARA
50480 KUALA LUMPUR, MALAYSIA
Phone
+60 (0)3 6419 1828
Hours of operation
Monday - Friday 9.00 - 19.00