ASSESSED & GRADED
WHO SHOULD TAKE THIS WORKSHOP?
This workshop is designed for people who want to get the best results from important communication. Explore how to use comprehensive planning to ensure that you get the best results.
- Apply a comprehensive communication process
- Use an outcome matrix to ensure they achieve their communication purpose
- Learn how to empathize with their audience and understand their needs and expectations
- Choose the right time and channel to communicate your message
- Switch between direct and indirect communication Overcome potential barriers and blocks to communication
- Select the right way to package and structure their message
- Use deep listening techniques
- Anticipate objections and blockers
- Recover from misunderstandings
- Use emotion to persuade and inspire action.
Training with Mango maximises action and interaction, blending individual and group exercises. Participants master key concepts through role plays, games, quizzes, case studies, discussions and reflective sessions
Explore a comprehensive communication plan to ensure that you reach your communication goals. Discover how to use an outcome matrix to clarify your purpose and ensure you achieve your goals.
Explore how to tailor your communication based on your audience. Discover the impact of power, personality, communication style and culture on the way that you communicate. Discover how to communicate across cultures.
3. Sending the Message
Learn how to select the right time and channels to communicate. Discover how to structure and frame any message to have maximum impact. Decide what language to use and whether to use direct or indirect communication styles.
4. Overcoming Barriers
Explore how to overcome communication barriers and blocks. Learn to anticipate audience objections and questions. Discover how to use deep listening techniques and recover from misunderstandings and how to modify your approach on the fly.
5. Persuade in Every Context
Learn how you can use persuasion based on emotion, logic and credibility. Discover the power of the golden circle and how to communicate from the ‘inside out’. Learn multiple tips to communicate more persuasively.
Talk to us about your training.
GET IN TOUCH
E-13-13-A PLAZA MONT KIARA
2 JALAN KIARA
50480 KUALA LUMPUR, MALAYSIA