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mindset

ASSERTIVENESS

Take control of your emotions and transform workplace relationships
INSTRUCTOR LED
FACE TO FACE OR ONLINE

MODULES

HOURS
LEARNING METRICS
ASSESSED & GRADED

WHO SHOULD TAKE THIS WORKSHOP?

This workshop is for anyone who wants to learn to be more assertive at the workplace. This workshop can benefit you by helping to identify your predominant behavioural style and giving you quick and easy tips to help you become more assertive at work. This workshop will contain theory on assertiveness and plenty of hands-on practice sessions.  
transform your relationships in and out of work
Improve self-talk and build self-esteem
deal with conflict effectively

LEARNING POINTS

  • Define what assertiveness is
  • Recognize passive, aggressive, and manipulative behaviour
  • Identify their own behavioural style and its impact on others
  • Articulate their rights
  • Build self-esteem and self-respect
  • Control emotions more effectively
  • Manage stress and their reactions
  • Give and receive instructions in an assertive way
  • Say “no” more comfortably
  • Navigate assertiveness in their cultural context
  • Learn how to phrase directives and requests assertively

METHODOLOGY

Training with Mango maximises action and interaction, blending individual and group exercises. Participants master key concepts through role plays, games, quizzes, case studies, discussions and reflective sessions

STRUCTURE

1.    Defining Assertiveness
Find out what assertiveness is and how it can transform communication within organizations. Consider the need for assertiveness as a leader and explore how assertiveness manifests itself.

2.    Behaviours and Impact
Discover the four behavioural types of aggressive, passive, manipulative and assertive. Find out your personal style and its characteristics. Learn about the long- term implications of the different styles.

3.    Assertiveness from Within
Gain self-awareness of your beliefs about your rights and other people. Explore how you can increase self-esteem and create an internal message which is respectful of yourself and other people.

4.    Stress Management
Explore techniques to manage and control stress that can lead to aggressive or passive behaviour. Work on breathing, eye contact, tone of voice and even posture.

5.    Assertive Communication
Learn how to make requests and give instructions in an assertive way. Discover how you can find your assertive voice and what words to use. Learn to get comfortable saying “no” and delegating tasks.

Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING SDN BHD
E-13-13-A PLAZA MONT KIARA
2 JALAN KIARA
50480 KUALA LUMPUR, MALAYSIA
Phone
+60 (0)3 6419 1828
E-mail
info@mangotraining.com
Hours of operation
Monday - Friday 9.00 - 19.00