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mindset

agile mindset

Adopt an agile mindset and thrive in any environment
INSTRUCTOR LED
FACE TO FACE OR ONLINE

MODULES

HOURS
LEARNING METRICS
ASSESSED & GRADED

WHO SHOULD TAKE THIS WORKSHOP?

This workshop is designed for anyone who needs to work in a more agile way or is part of an organization undergoing agile transformation. This workshop will have plenty of practice sessions and integrates the key concepts of agile methodology in an easy-to-understand way.
Be ready to face the unknown
adapt to workplace change
remain productive when faced with uncertainty

LEARNING POINTS

  • Explain the agile mindset
  • Identify their current level of agility
  • Compare the agile mindset with the bureaucratic mindset
  • Articulate the difference between a growth and fixed mindset
  • Take steps to foster a growth mindset in themselves and others
  • Use resilience strategies to achieve stretch goals
  • Leverage the circle of influence
  • Frame problems based on customer impact
  • Explain the difference between customer service and customer experience
  • Use adaptive innovation techniques
  • Get the most out of meetings

METHODOLOGY

Training with Mango maximises action and interaction, blending individual and group exercises. Participants master key concepts through role plays, games, quizzes, case studies, discussions and reflective sessions

STRUCTURE

1.    The Agile Mindset
Explore the four key areas of the agile mindset: growth, resilience, customer focus and innovation. Identify the difference between an agile mindset and the more traditional bureaucratic mindset. Discover the impact of VUCA and the need to think agile.

2.    Growth
Explore the difference between growth and fixed mindsets. Overcome limiting self-beliefs and create a positive internal monologue about your abilities. Discover how effort trumps talent and learn how to reframe failure.

3.    Resilience
Examine the pillars of resilience: energy, drive, focus, positivity and support. Discover the circles of influence and concern and your personal strengths inventory. Leverage the relationship between behaviours and thoughts.

4.    Customer Focus
Learn how to put the customer at the centre of decision-making. Explore the difference between customer service and customer experience and identify your impact on the customer. View the customer as your most important stakeholder.

5.    Innovation
Learn how to question the status quo and see the bigger picture. Leverage the power of perspective taking and use practical adaptive innovation techniques to solve complex problems.

Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING AND CONSULTANCY SDN BHD
E-13-13-A PLAZA MONT KIARA,
NO. 2 JALAN KIARA,
50480 KUALA LUMPUR,
MALAYSIA
Phone
+60 (0)3 6419 1828
E-mail
info@mangotraining.com
Hours of operation
Monday - Friday 9.00 - 19.00