Posts Currently viewing the category: "32 Hours"

This course focuses on the language and soft skills your staff need to welcome customers, guide them to the right products and use service recovery techniques confidently. Build on grammar, pronunciation and front line customer service soft skills to delight your customers beyond their expectations…(Read More)

Every part of our course focuses on the language and soft skills your staff need to make your guests feel at home. Visit after visit. Consolidate vocabulary, grammar and pronunciation, before building confidence through comprehensive, realistic role-plays…(Read More)

Secretaries and PAs are often the frst impression clients get of your organisation and are a vital part of its administration. Vocabulary, grammar and skills components of this course focus on the key competencies a successful secretary or PA needs in the workplace…(Read More)